Technical Implementation Specialist

Remote
Full Time
Mid Level
Technical Implementation Specialist
Remote 

About Us:
At NXTThing, where we're redefining the landscape of recruitment process outsourcing (RPO). We believe that hiring is both an art and a science, and we're pioneering a fresh approach that combines innovative technology with the human touch. Our mission is simple: to transform how companies attract top talent by offering innovative solutions tailored to their unique needs.

As a Technical Implementation Specialist, you will own the end-to-end delivery of technical implementations for both new and existing clients. You’ll define project requirements, coordinate internal resources, own solution setup, and ensure a smooth transition into ongoing support. 
This role is ideal for someone who’s technically savvy and thrives in a cross-functional environment, working with clients, development, product management, and account management.

Key Responsibilities 
  • Own implementation projects from kickoff to post go-live — drive timelines, manage milestones, and ensure client success 
  • Partner with Account Management and directly with clients to understand needs and translate them into clear technical requirements 
  • Collaborate with Product and Engineering to guide client-specific setup and customizations 
  • Own the configuration of the software, including hands-on configuration, troubleshooting, and QA
  • Write and maintain customer-facing documentation, onboarding guides, and technical FAQs 
  • Support ongoing solution maintenance, including troubleshooting and small enhancements post-launch 
  • Conduct discovery sessions and implementation workshops with clients 
  • Use and query PostgreSQL databases to support data migrations, diagnostics, and QA 
  • Serve as a bridge between client needs and product evolution — gather feedback and contribute to feature prioritization 
  • Help triage and resolve technical support issues alongside the support team 
 
What You Bring 
  • 3–5 year's experience in technical implementation, solutions engineering, professional services, or similar roles 
  • Strong project management skills — ability to lead projects with multiple stakeholders and competing priorities 
  • Experience working with PostgreSQL or other relational databases (writing queries, inspecting data, understanding schemas) 
  • Comfort working in and across SaaS platforms, including familiarity with APIs, integrations, and configuration 
  • Clear and confident communicator — capable of translating technical concepts into user-friendly language 
  • Experience writing documentation or how-to guides for end users 
  • A proactive, problem-solving mindset and ability to thrive in a dynamic, client-facing environment 
Nice to Have 
  • Experience in recruiting technology or HR systems (e.g., ATS, CRM, onboarding tools) 
  • Familiarity with JSON, REST APIs, or integration platforms like Zapier or Workato 
  • Background in QA, tech support, or system administration 
At NXTThing RPO we understand that we are at our best when our people can be their authentic selves at work and we are committed to providing an inclusive environment for our team, our clients, and our communities. Employment decisions are based on an individual’s qualifications and merit, however, never with regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. 
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